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Accommodation(1)
An accommodation booking is only confirmed once we have received valid
credit card details, or a deposit, equal to one night's bed and
breakfast cost, per room. When a credit card is used to secure a
booking we will only use it to take the deposit in the event of the
room/s not being claimed, or in the event of change or cancellation
within 48 hours of the due date of arrival, as per condition 2 below.
Bed and breakfast customers paying by credit card will therefore
normally approve the full payment for their stay on arrival.
N.B. Overseas
customers or anyone reserving rooms using non-UK registered credit
cards must pay 50% of their total booking amount at the time of
booking.
(2 ) No
cancellation charges will be made when we receive notification of
cancellations, or changes, to a booking before 12.00 noon two days
before the confirmed date of arrival at Craig-y-Nos Castle . (If your
reservation is say for Wednesday the 6th, you must notify us of any
cancellation or change to your booking before 12-00 noon on Monday the
4th). After that time our policy is to take a cancellation charge equal
to one-night's bed and breakfast cost per room booked.
In addition to the
above Cancellation Terms, overseas customers or any other customers
paying in advance will lose the full deposit if the correct
Cancellation Terms are not followed.
You are personally
liable for the cost of these rooms if for any reason you are unable to
make it on the day.
(3) Check-in time
is 3.00 pm and check-out time is 11.00 am, unless otherwise agreed. We
may be able to accommodate earlier arrivals or provide changing rooms,
but you will need to make any such arrangements in advance with
Reception.
(4) Although we are
holding your valid debit/credit card details you may wish to pay with
cash or cheque up to the value of your guarantee card, then the total
bed and breakfast cost for your intended stay must be paid on arrival
and before occupying the room/s.
(5) If you require
an evening meal, please let us know when booking so that we can give
you our menu options.
Please make sure
you give us your full address and contact details including email
address. We will need these to confirm your booking.
Under the Hotel
Proprietors Act 1974, SelClene Ltd (the owners of Craig Y Nos Castle)
accept no liability for loss/theft of items, unless they are
specifically deposited at reception for safekeeping.
We welcome any
comments and suggestions relating to our facilities and services. Any
complaints should be made in writing and addressed to Martin Gover,
Craig-y-Nos Castle , Brecon Rd , Penycae, Powys , SA9 1GL . We will
investigate and respond.
If you have any
further queries please do not hesitate to contact us on 01639 730205 or
by e-mail on bookings_craigynos@hotmail.com
THE CONTRACT
All bookings are
dealt with and thereafter processed by the hotel completing a Contract
Form, a copy of which will be sent to the client within five working
days of the date of the intimation by the client of the confirmation of
the booking. The date of receipt shall be deemed to be 48 hours after
the date of the postmark, or the date any email was sent confirming a
booking in the case of a completed web enquiry or email.
PRICE GUARANTEE
All prices are
current and inclusive of VAT, unless otherwise stated. The management
wishes to point out that, whilst every effort will be made to maintain
the current prices they are subject to alteration.
Client/Guest use
of the HOTEL.
I. The hotel has
statutory obligations and without prejudice to that generality such as
those incumbent upon the hotel relating to Liquor Licensing, Fire
Regulations, Health & Safety and others, it is therefore the
obligation of the clients and their guests to comply with these
requirements as may be directed and enhanced by staff at the hotel.
2 Clients and their
guests shall not act in an improper disorderly manner. They shall also
leave promptly at the appropriate time and comply with reasonable
demands of the hotel personnel.
3. LICENSING HOURS
Our Monday to
Thursday (inclusive) licensing hours in the bar are 7am until 0-30am,
and these are extended to 2-30am on Fridays, Saturdays and Sundays. As
a resident of the Hotel, you will be able use the bar outside of these
hours should it remain open. In busy periods the Bar may remain open to
residents beyond the normal opening hours, but any non-residents will
be asked to leave.
GENERAL.
1. The client shall
be Liable for any loss or damage to the property of the hotel its
patrons or any item within the hotel.
2. The hotel will
take all reasonable steps to fulfill its obligation in respect of any
event, to the best of its ability and In accordance with the details
provided, but it reserves the right to provide alternative services of
at least the equivalent standard and at no additional cost to the
client.
Should you be
advised by a member of staff of a variation to the above, the varied
terms will not apply unless they are in writing and signed by the
member of staff concerned.
Booking Conditions
for Weddings, Conferences and Group Events
Terms &
Conditions of contract relevant to Conferences, Banquets, Functions and
Weddings (hereinafter referred to as “event”) between you the “client”
and us “SelClene Ltd” of Craig Y Nos Castle. Payments made by credit
cards will attract a booking fee of 2% of the credit card amount. Of
course we gladly accept payment by debit card, cheque and cash, where
no extra charge applies.
Contractual
Conditions of Booking
(1) An
accommodation booking is only confirmed once we have received valid
credit card details, or a deposit, equal to one night's bed and
breakfast cost, per room. When a credit card is used to secure a
booking we will only use it to take the deposit in the event of the
room/s not being claimed, or in the event of change or cancellation
within 48 hours of the due date of arrival, as per condition 2 below.
Bed and breakfast customers paying by credit card will therefore
normally approve the full payment for their stay on arrival.
N.B. Overseas
customers or anyone reserving rooms using non-UK registered credit
cards must pay 50% of their total booking amount at the time of
booking.
(2) No cancellation
charges will be made when we receive notification of cancellations, or
changes, to a booking before 12.00 noon two days before the confirmed
date of arrival at Craig-y-Nos Castle . (If your reservation is say for
Wednesday the 6th, you must notify us of any cancellation or change to
your booking before 12.00 noon on Monday the 4th). After that time our
policy is to take a cancellation charge equal to one-night's bed and
breakfast cost per room booked.
In addition to the
above Cancellation Terms, overseas customers or any customers paying in
advance will lose the full deposit if the correct Cancellation Terms
are followed.
(3) We prefer
Brides & Grooms and other Event Organisers generally not to
block-book or ‘reserve’ rooms on behalf of their guests as arrangements
frequently change. However, subject to approval we are able to do the
following.
You may pre-book a
maximum of 3 rooms, which you will become personally responsible for as
if the rooms were your own. Ideally you should give us the names of the
guests you have pre-booked rooms on behalf of, to enable us to ensure
the room is not given to another guest of your Wedding or Event. These
rooms must be secured by a valid credit card as per (1) above. Should
your guest fail to occupy the room, or the room has not been cancelled
as per (1) above your card will be debited for the full amount.
Therefore you must ensure that if the room is going to be unoccupied
you cancel by giving not less than 48 hours notice.
You are personally
liable for the cost of these rooms if your guests for any reason are
unable to make it on the day.
The following
further conditions for Block Bookings will take effect
A) No Wedding
Client or guest of any event or wedding client shall be permitted to
book in excess of 3 rooms for their event or wedding. Any rooms booked
shall be booked subject to our usual booking terms, namely that you
will provide authority to debit a credit/debit card for the room being
booked, unless that room is cancelled not less than 48 hours in
advance.
B) In the months of
May, June, July, August, September and October no wedding or event
being booked on a Saturday is permitted to book any en-suites on the
Friday. You or your guests may book non-en-suite accommodation on the
Friday. The above applies unless the en-suites are being booked not
more than 6 weeks in advance. (If your wedding or event is on a Friday
your guests are permitted to book both Thursday and Friday nights).
C) In the months
November to April inclusive, no wedding or event being booked on a
Saturday is permitted to book more than six en-suites on the Friday.
Your or your guests may book non-en-suite accommodation on the Friday.
The above applies unless the en-suites are being booked not more than 6
weeks in advance. (If your wedding or event is on a Friday your guests
are permitted to book Thursday and Friday nights).
D) For either
period of the year, any Weddings or Events booked on a Sunday shall not
be permitted at all to make any B&B bookings for the Saturday
night.
(4) We cannot
accept calls from guests trying to book rooms you have block-booked. We
can only allocate un-booked rooms to your guests. The safest policy is
ALWAYS to encourage your guests to book with us direct. Event
Organisers and Brides and Grooms should not attempt to get involved in
accommodation arrangements other than for close family and you should
only ever book rooms you personally are prepared to pay for.
So when you send
out your invitations, please ask your guests to book their rooms direct
with the castle, either by phoning us or by visiting our website to
select a room of their choice. Your guests should do this as soon as
possible to be sure of securing a room and must book their rooms no
later than 2 months before the event date.
(5) Check-in time
is 3.00 pm and check-out time is 11.00 am, unless otherwise agreed. We
may be able to accommodate earlier arrivals or provide changing rooms
but you will need to make any such arrangements in advance with
Reception.
(6) Although we are
holding your valid credit / debit card details you may wish to pay by
cash or cheque up to your card guarantee limit. The total bed and
breakfast cost for your intended stay must be paid on arrival and
before occupying the room/s.
(7) For group
bookings, weddings and conferences and other events we will contact the
organiser not less than seven days prior to the event in order to
confirm final details. Payment for the event will then be taken seven
days before the event date.
Please make sure
you give us your full address and contact details including email
address. We will need these to confirm your booking.
(8) If you require
an evening meal for guests staying prior to the event date, please let
us know when booking so that we can give you our menu options.
(9) Under the Hotel
Proprietors Act 1974, SelClene Ltd (the owners of Craig Y Nos Castle)
accept no liability for loss/theft of items, unless they are
specifically deposited at reception for safekeeping.
We welcome any
comments and suggestions relating to our facilities and services. Any
complaints should be made in writing and addressed to Martin Gover,
Craig-y-Nos Castle , Brecon Rd , Penycae, Powys , SA9 1GL . We will
investigate and respond.
If you have any
further queries please do not hesitate to contact us on 01639 730205 or
by e-mail
CONFIRMATION
All bookings must
be confirmed in writing by the client to secure reservations. Changes
to the contract must be made in writing. Private parties and Wedding
Receptions are required to pay an initial non-refundable deposit of
£500.00, followed by a further £500 six months prior to the event. For
Wedding and Event bookings made more than 12 months in advance, an
anniversary deposit of £500.00 will be required 12 months prior to the
actual booking.
Your contractual
obligations
All bookings are
dealt with and thereafter processed by the hotel completing a Contract
Form, a copy of which will be sent to you, the client, within five
working days of confirmation of your booking. You will be obligated to
complete the contract form on booking your event or by signing and
returning the contract within five working days of receipt. The date of
receipt shall be deemed to be 48 hours after the date of the postmark.
PRICE GUARANTEE
All prices are
current and inclusive of VAT, unless otherwise stated. The management
wishes to point out that, whilst every effort will be made to maintain
the current prices they are subject to alteration.
PAYMENT
I A Pro-Forma
invoice will be sent out by the Hotel listing the full cost of your
booking, which can be paid in amounts suited to yourselves prior to the
seven days preceding your event.
2. Full payment is
due seven days prior to the event, by cash, cheque, debit card or
bankers draft.
3. After full
payment all incidental expenses incurred on the day of the event will
be paid before departing from the hotel.
4. Payment terms
may be varied only be agreement with the Hotel in writing.
5. Any payment made
by credit cards will attract a booking fee of 2% of the credit card
amount. Of course we gladly accept payment by debit card, cheque and
cash, where no extra charge applies.
Failure to pay
timorously will result in interest rising at the rate of 4% per annum
above Lloyds TSB Bank base rate from the due date, and payments receive
late may incur an administration fee.
VARIATION OF TERMS
AND CONDITIONS AS CONTAINED IN THE CONTRACT FORM
Change in numbers:
It Is the obligation of the client to provide details of final numbers
attending the event when requested to do so by the hotel and in any
event not less than seven days before the event date. Should you desire
to increase the previously agreed numbers it will be solely at the
discretion of the hotel as to whether any increase will be permitted.
Client/Guest use of
the HOTEL.
I. The hotel has
statutory obligations and without prejudice to that generality such as
those incumbent upon the hotel relating to Liquor Licensing, Fire
Regulations, Health & Safety and others, it is therefore the
obligation of the clients and their guests to comply with these
requirements as may be directed and enhanced by staff at the hotel.
2 Clients and their
guests shall not act in an improper disorderly manner. They shall also
leave promptly at the appropriate time and comply with reasonable
demands of the hotel personnel.
3. LICENSING HOURS
Our normal weekday
opening hours in the bar are 11am until 11pm, however as a resident of
the Hotel, you will be able use the bar after 11pm should it remain
open. In busy periods the Bar will remain open to residents beyond the
normal opening hours, but any non-residents will be asked to leave. At
weekends and when we have events on, the bar may be open later, subject
to our licensing hours. These are Monday to Thursday, 07.00 – 00.30,
and Friday, Saturday & Sunday, plus Monday of all Bank Holiday
Weekends, 07.30 – 02.30. However these later times are subject to there
being an event being booked.
Cancellation
In the event of a
cancellation by the client of the event, or in the event of a decline
in the numbers attending the event by more than 20%, the following
charges will apply:
12 calendar months
Loss of £500.00 deposit
12 months to 6
months 5% of the estimated cost of the event or loss of all deposits
paid whichever is the greater
6 months to 2
months 50% of the estimated cost of the event or loss of all deposits
paid whichever is the greater
2 months or under
100% of the estimated cost of the event
6 months prior to
your function the hotel must have sufficient information to provide the
guest with a pro forma invoice indicating the estimated the cost of
your function.
In the event of a
cancellation by the hotel:
The event may by
cancelled by the hotel should any of the following circumstances occur.
1. The hotel or any
part of it is closed due to circumstances beyond the control of the
hotel.
2. The insolvency
of the clients.
3. Any other
circumstances which in the sole opinion of the hotel’s management team,
would lead to the reputation of the hotel being damaged or damage being
caused to the property of the hotel.
In the event of
cancellation by the hotel, the hotel will refund any advance payments
subject to costs involved and absolve itself from any further
liability.
In all Instances
notifications of cancellations must be made in writing and will be
effective on the date it is received by either party.
ACCESS TIMES
You will be advised
that in the case of any event or wedding on a Saturday night, your
guests will only be permitted to have the use of their accommodation
from 3pm onwards, unless prior written confirmation is given.
GENERAL.
1. The client shall
be Liable for any loss or damage to the property of the hotel its
patrons or any item within the hotel.
2. The hotel will
take all reasonable steps to fulfill its obligation in respect of any
event, to the best of its ability and in accordance with the details
provided, but it reserves the right to provide alternative services of
at least the equivalent standard and at no additional cost to the
client.
3. Notwithstanding
the above terms and conditions, the hotel will not be liable for any
failure to perform its obligations to the client in whole or in part as
a result of any of the following circumstances:
(a) Strikes or
industrial action
(b) Flood
Cc) Act of God
(d) Fire
(e) Civil
commotion
(f) Failure of
service beyond our reasonable control.
4. Prices quoted
are subject to annual review. The rate that you will have been offered
at the time of booking will be correct for the year of your event but
the hotel reserves the right to alter prices by giving not less than 28
days notice. This is also applicable to confirmed bookings. Price
increases if made will be in line with economic circumstances and will
not result in the client’s ability to cancel from contracts. The hotel
reserves the right to add any new or additional tax imposed by lawful
authority, which was not known at the time the contract was made. The
attention of the clients is drawn to the notices relevant to The
Innkeepers Liability Act and the Hotel Proprietors Act and any signs
displayed in the hotel and also in the car park with regards to
exclusion of liability by the hotel.
6. In connection
with any event at which any form of entertainment is to be provided
this will be entirely the responsibility of the client, irrespective of
whether such entertainment has been arranged on your behalf by the
hotel or whether such entertainment has been arranged by yourself, and
all payments for entertainment, DJ’s, comedians and other contractors
will be made direct by you to the contractor for services rendered. We
accept no liability for the failure of such third party contractors.
7. If any provision
of this agreement shall be found to be void invalid or unenforceable,
whether by a court of law, agreement of the parties or otherwise, the
remainder of this agreement shall remain in full force and effect
notwithstanding any such invalidity illegality or unenforceability but
the provision in question will either be amended so as to make it
valid, legal and enforceable, or, in the event that this is not
possible, deleted.
Should you be
advised by any member of staff of a variation to the above, the varied
terms will not apply unless they are in writing and signed by the
member of staff concerned.
Craig-y-Nos Castle
is a trading style of SelClene Ltd, registered in Great Britain under
the laws of England and Wales. The use of this web-site will constitute
your agreement to be bound by English Law in any contentious matters
arising from its use.